Privacy Policy — bdo33

Our Privacy Commitments

bdo33 is an online casino and sports betting platform operated for players in Bangladesh. The bdo33 platform provides access to cricket betting, live casino games, slots, crash games and fish games, supported by local Bangladeshi payment methods including bKash, Nagad and Rocket. As the operator of the bdo33 platform, we are the data controller responsible for your personal information collected through use of our services.

If you have any questions about how bdo33 handles your personal information, or if you wish to exercise any of your data rights described in this Policy, please contact our support team at any time via live chat or by emailing [email protected]. We are committed to responding to all data-related queries promptly and transparently.

bdo33 collects information about you in two ways: information you provide directly to us, and information collected automatically when you use the platform. The categories of information we collect include:

• Registration information: your username, email address, date of birth, mobile phone number and any other details you provide when creating your bdo33 account.
• Identity verification documents: government-issued photo ID (National Identity Card, passport or driving licence), proof of payment method ownership and, where required by enhanced due diligence, source of funds documentation.
• Transaction data: deposit amounts, withdrawal requests, payment method details (excluding full card or account numbers, which are handled by our payment partners), transaction timestamps and transaction history.
• Gaming and betting activity: game sessions, bet history, stake amounts, winnings, game preferences, session duration and any notes or communications related to your use of games or betting markets on bdo33.
• Technical and device data: IP address, browser type and version, device type, operating system, screen resolution, referring URL and other standard web analytics data collected through cookies and similar tracking technologies.

We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data) unless this is required for a specific legal compliance purpose and you have provided explicit consent. Where such collection is required, we will inform you clearly at the time of collection.

bdo33 uses the information we collect for the following purposes, all of which are necessary to operate the platform, deliver our services and meet our obligations:

• Account management: creating and maintaining your bdo33 account, authenticating your identity when you log in and managing your account settings, preferences and history.
• Payment processing: facilitating deposits and withdrawals through our supported payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and maintaining a record of all transactions on your account.
• KYC and compliance: verifying your identity and age, conducting anti-money laundering checks and fulfilling our platform integrity obligations as described in our Terms & Conditions.
• Customer support: responding to your queries, complaints and requests, including processing responsible gaming requests such as deposit limits, cooling-off periods and self-exclusion.
• Platform improvement and analytics: analysing aggregated usage data to understand how players use bdo33, identify technical issues, improve game selection and enhance the overall platform experience.
• Marketing communications: sending you promotional offers, bonus notifications and platform updates by email or in-platform notification, where you have not opted out of such communications. You may opt out at any time by contacting support.

bdo33 processes your personal data on the following legal bases, each of which applies to specific processing activities described in this Policy:

• Contractual necessity: processing your registration information, account data and transaction data is necessary to perform our contract with you — that is, to provide the bdo33 platform and its services as agreed in our Terms & Conditions.
• Legal obligation: processing your identity documents and transaction history for KYC and anti-money laundering purposes is required to comply with applicable platform integrity and financial crime prevention obligations.
• Legitimate interests: processing technical and device data for analytics and platform security purposes is in bdo33's legitimate interest to operate a secure, well-functioning and fraud-resistant platform for all players.
• Consent: processing your data for marketing communications is based on your consent, which you may withdraw at any time by opting out of marketing messages through our support team.

bdo33 is required to verify the identity of all registered players as a condition of operating the platform. This means we collect and process identity documents including your National Identity Card, passport or driving licence when you complete our KYC verification process. We also collect proof of payment method ownership (for example a screenshot of your bKash or Nagad account showing your registered mobile number) to confirm that the payment method you use on bdo33 is registered in your own name.

All KYC documents submitted to bdo33 are stored securely using encrypted storage systems. Access to KYC documents is restricted to authorised members of bdo33's compliance and customer support teams only. Documents are not accessible to other players, to general customer-facing support staff or to third parties except as described in Section 7 of this Policy.

When you make a deposit or request a withdrawal on bdo33, your transaction is processed through our payment partner infrastructure. bdo33 does not store full bank account numbers, full mobile wallet account credentials, or full card numbers on our own systems. Payment processing is handled by our payment partners, who are bound by their own data security standards and privacy obligations. bdo33 retains a record of transaction amounts, timestamps, payment method types (e.g. bKash, Nagad) and transaction reference numbers for account management and compliance purposes.

bdo33 will never ask you to share your full bKash PIN, Nagad PIN, banking password or any other payment credential directly with bdo33 staff. All payment transactions are initiated by you through your own payment app or card interface. If you receive a communication purporting to be from bdo33 asking for your payment credentials, please treat it as fraudulent and contact our support team immediately.

bdo33 does not sell, rent or trade your personal information. We may share your information with third parties only in the following limited circumstances:

• Service providers and platform partners: we share data with carefully selected third-party service providers who assist in operating bdo33, including payment processing partners, game content providers (such as Pragmatic Play, Evolution Gaming and other certified studios), fraud detection services and technical infrastructure providers. These partners are contractually bound to process your data only for the purposes described and to maintain appropriate security standards.
• Legal and regulatory requirements: we may disclose your information to law enforcement, regulatory authorities or other government bodies where we are legally required to do so, where disclosure is necessary to prevent fraud or financial crime, or where disclosure is required to protect the rights, property or safety of bdo33 or other players.
• Business transfers: in the event of a merger, acquisition, restructuring or sale of all or part of bdo33's business operations, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer by posting a prominent notice on the bdo33 platform or by direct communication where required.
• With your consent: in any other circumstance not described above, we will only share your personal information with a third party where you have given us your explicit prior consent to do so.

bdo33 requires all third-party service providers with access to player data to maintain appropriate technical and organisational security measures and to process personal data only in accordance with our written instructions. We do not permit our service providers to use your personal data for their own independent marketing or commercial purposes.

bdo33 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns and improve our services. Cookies are small text files placed on your device when you visit the bdo33 website. We use the following categories of cookies:

• Essential cookies: these cookies are strictly necessary for the bdo33 platform to function. They enable core functionality such as session management, account authentication and security features. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: these cookies collect anonymised information about how players use bdo33, such as which pages are visited most frequently and how long players spend in different sections. This data helps us improve the platform. Analytics cookies do not identify you personally.
• Preference cookies: these cookies remember your settings and preferences (such as language preference and display settings) so that you do not need to re-enter them each time you visit bdo33.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bdo33 platform. Instructions on managing cookies are available in your browser's help documentation. By continuing to use bdo33 with cookies enabled, you consent to our use of cookies as described in this Policy.

bdo33 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and compliance obligations. Our specific retention periods are as follows:

• Active account data: we retain your account information, transaction history and KYC documents for as long as your bdo33 account remains active, plus a minimum period of 5 years following account closure to satisfy anti-money laundering record-keeping requirements.
• Closed or suspended account data: where an account has been closed by the player or suspended by bdo33 for a breach of Terms, we retain the minimum data set required for legal compliance and dispute resolution purposes for a period determined by applicable law.
• Technical and analytics data: anonymised analytics data may be retained indefinitely in aggregated form as it does not constitute personal data. Non-anonymised technical data such as IP logs is retained for a period of up to 12 months and then deleted or anonymised.

bdo33 takes the security of your personal information seriously. We implement a range of technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our platform, encrypted storage of sensitive personal and financial data, access controls limiting data access to authorised personnel only, regular security assessments and penetration testing of our platform infrastructure, and fraud detection systems that monitor account activity for suspicious patterns on an ongoing basis.

While bdo33 takes all reasonable steps to protect your personal information, no data transmission over the internet or storage system can be guaranteed to be 100% secure. In the event of a data security incident that affects your personal information, bdo33 will take prompt action to contain the incident, assess its impact and notify affected players as required. If you believe your bdo33 account has been compromised, please contact our support team immediately via live chat.

As a player using the bdo33 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]:

• Right of access: you have the right to request a copy of the personal data that bdo33 holds about you, including your account information, transaction history and KYC records.
• Right of rectification: if you believe that any personal data bdo33 holds about you is inaccurate or incomplete, you have the right to request that we correct it. Please note that correcting certain data fields (such as your verified name or date of birth) may require you to provide updated identity documents.
• Right to erasure: in certain circumstances, you have the right to request that bdo33 delete your personal data. Please note that this right is subject to our legal obligations — we are required to retain certain data (including transaction records and KYC documents) for a minimum period under applicable platform integrity requirements, and we cannot erase data that we are legally required to keep.
• Right to restrict processing: you have the right to request that bdo33 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: where bdo33 processes your data on the basis of your consent (for example for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

bdo33 will respond to all data rights requests within 30 calendar days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

bdo33 is strictly an adults-only platform. We do not knowingly collect personal information from any person under the age of 21. Our registration process includes age verification steps, and we conduct KYC document checks to confirm that all registered players are 21 years of age or older. If we discover that personal information has been collected from a person under 21 years of age, we will immediately close the relevant account, delete all associated personal data to the extent permitted by our legal retention obligations, and where appropriate report the matter to relevant authorities.

The bdo33 platform does not contain links to third-party websites. Should any third-party content appear within bdo33 (for example embedded game content provided by our game studio partners), that content is governed by the relevant provider's own privacy practices, which are separate from and independent of this Policy. bdo33 is not responsible for the privacy practices or content of any third-party provider's systems. We encourage you to review the privacy policies of any third-party service whose products or content you interact with through the bdo33 platform.

bdo33 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page. In some cases we may also notify registered players of significant changes via email or in-platform notification. Your continued use of the bdo33 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how bdo33 collects, uses and protects your information. If you have any concerns about changes to this Policy, please contact our support team via live chat before continuing to use the platform.

If you have any questions, concerns or requests relating to this Privacy Policy or the way bdo33 handles your personal information, please contact our dedicated support team. We are available 24 hours a day, 7 days a week and will respond to all privacy-related queries as promptly as possible.

Email: [email protected]